Have your say on how customer tips in hospitality should be distributed. Should the owners of hospitality establishments, restaurants, cafes etc be allowed to keep tips rather than pass them on to staff? . What about service charges?
Are you up to date with the changes to employment law in 2024. Check out or guide via the link below
The Privacy and Electronic Communications Regulations (PECR) require websites give users fair choices over whether or not to be tracked for personalised advertising.
Websites need to make it as easy for users to “Reject All” advertising cookies as it is to “Accept All” advertising cookies.
They are now starting to enforce this.
Concrew Training’s webs sites only contain cookies that are strictly necessary for the smooth running and protection of the website and does not burden users with cookie advertising opt in opt out banners.
The ICO issues for penalties for breaches of the PECR than it does for breaches of the GDPR.
Our course on the PECR is essential for all markerteers and website designers/managers
The Worker Protection (Amendment of Equality Act 2010) Act 2023 now requires employers to take reasonable steps to prevent the sexual harassment of their employees in the course of their employment.
Further it allows tribunals to increase compensation payments to victims by up to 25% if they did not take reasonable steps to prevent sexual harassment.
Given that most sexual harassment cases are likely to involve discrimination, which has no compensation limits, compensation payments are likely to be substantial.
As we have seen with McDonalds the consequences go much further than monetary penalties.
All employers now need to consider if their policies and procedures are robust.
As a minimum explicit no tolerance policies will be required and employers will need to be able to evidence that they have been implemented robustly; this requires far more than writing a policy and filing it on hard drive somewhere.
All Managers and Staff will need to be trained, probably annually, and their participation evidenced.
The policies and training will need to include, as a minimum:
The new act received royal assent on 26th October 2023 and comes into force on 26 October 2024.
Whilst this may appear some way off it is imperative that employers have everything in place as soon as possible.
Concrew Training offers Training for HR teams and management to help support the development of robust policies and procedures relating to the prevention of sexual harassment at work
and training for staff to improve their knowledge and understanding on how they can help prevent sexual harassment at work
Image:
harassment– later accusation, belated accusation, many years later by Valeriy Osipov used under CC BY 4.0
Concrew Training is pleased to announce a new series of 1 hour courses for staff.
Delivered to an unlimited number of staff in an online lecture style format these are perfect for group training and inset days
POSSIBLE TOPICS
Find out More HERE >>>
Concrew Training are pleased to announce a new course specifically for staff – menopause awareness
This course is part of our 3 hour short taster course series. £595+vat for up to 14 participants.
Please enquire about delivery to larger groups. We can deliver this course, live, in a lecture style on your video conferencing platform
new course now available – Making collective consultation more productive – for employee reps, union reps and/or management
Note: Course content covers other forms of consultation too, which makes it the perfect way to to train without the fears associated with “collective consultation”
This free guide provides hints and tips on more effective recruitment and helps stimulate thoughts on development opportunities
read the guide here
Robust case notes and reports that focus on details and facts underpin robust service. They inform high quality solutions, planning and action. Secondly, when things go wrong; complaints, appeals, tribunals, litigation they provide a firm base for investigation and where necessary defence too.
Unfortunately too many records, case notes and reports are poorly written. Too often unsupported opinion dominates, whilst factual information and detail is lacking.
Writing robust records, case notes and reports is not easily but our one-day training course is a big help. Filled with hints, tips, case studies and good practice it helps people understand why defensible documentation is so important and shows them how to write in a way that is robust and more effective.
We have now updated our Equality Diversity and Inclusion training, EDI Training, to include latest legislation and changes to the “Nine Protected Characteristics”
Annual EDI Training is essential for all leaders, managers and HR teams.
Find out more HERE
It provides a raft of practical information,good practice and the do’s and don’ts in key areas, such as
In doing so it helps managers approach EDI in an effective way rather than adopt, often well intentioned but fundamentally flawed, ways of working
