Privacy Policy

Concrew Training is a private limited company which provides training and consultancy services to help businesses grow and to provide individuals with new and/or enhanced skills, abilities and career progression opportunities.

This privacy notice tells you what to expect when Concrew Training Limited collects and uses personal information.

OVERVIEW
In general terms we retain only the information we need to conduct our business. The majority of the personal information we retain relates to our newsletters and email marketing campaigns. Notably, Name and Email Address but other associated information relating to email opens and links clicked is recorded too.

In some situations, for example course bookings we hold more detailed information, this typically includes job role, business type, business address and business telephone numbers and payment method. This information is not stored on our web sites. We do not retain any customer credit card or bank information.

Where delegates have completed course evaluations their comments and feedback is retained too.

We only use the data we collect for the purpose it was supplied for. We do not, for example, add the details of those booking or attending courses to our mailing lists unless specifically requested to do so.

We do not sell our data but we may on occasions share individual or small group data with subcontractors and customers to ensure delivery contracts are fullfilled, for example delegate names on a training course and delegate feedback is shared with the trainer and the customer organising the training. We do share data in any wider sense.

More detailed information on how we use personal data can be found below.

LAWFUL BASIS FOR PROCESSING
All personal information we gather is processed in accordance with applicable data protection and ancillary laws. We use the information you provide to us, or to us either direct or via our sub-contractors,

  • in meeting specific requests you have made of us, for example – the supply of services or information
  • in performing a contract with you to deliver our services
  • in meeting our legal obligations
  • for our legitimate business purposes

Our Legitimate Business Purposes include: –

  • offering products and services to you or your business. (You have the right at any time to request that we do not contact you for this purpose or to limit how we contact you)
  • enhancing, personalising and improving our communications and services we provide
  • determining the effectiveness of promotional campaigns
  • asking you for feedback on the products, services or support you received from us
  • meeting contractual obligations to any funder(s) of services we provide
  • improving web site security, identifying and prevent potential fraud or data theft

We may, when needed to fulfil these businesses purposes, share your information with delivery partners, sub-contractors and persons in your own organisation.

Information we hold, for example information within email correspondence, may be transferred to or through other countries with adequate levels of protection.

Any personal information we collect is stored securely until a time it is no longer required or has no use. You have, at all times, the right to:

  • to request access to personal data relating to you and have it provided in a structured machine-readable format;
  • to restrict the processing, rectification or erasure of your data (subject to other conditions);
  • the right to object to our processing of your data and the right to withdraw your consent to our processing where relevant.

For data protection purposes we may need to verify any instruction to modify or change personal data held originates for the person to whom the data relates.


OUR WEBSITES

General Information
Our websites do not collect any personal identifiable information other than that you may specifically supply via the web site forms.

WordPress
We use a third party service, WordPress.com, to publish our websites. These sites are hosted on third party servers. We do not allow posting of comments or feedback and no general user information is stored. When we run open events booking information collected via the web site forms is sent to us and not stored our websites.

Web site browsing and Cookies
Our web sites use cookies but we only use them to improve the users experience when visiting the web site. We do not collate or analyse cookie data and no personal identifiable information is contained within them. More information can be found in our Cookies Policy.

Website Forms
Our web sites contain various contact, subscription forms and from time to time course booking forms. These forward the information you supply to us in email format. We store and process the information solely to provide the service you have requested.

  • Email marketing subscriptions – kept until we cease marketing via email or your request removal.
  • General Enquiries – we do not retain these only the subsequent email correspondence chains
  • Open Course Bookings – 5 years

Web site and Marketing Email Images
In line with our vision of “growing together” we believe the internet should remain free and open. We support the sharing of images through creative commons licenses and where such images are used we provide links to the original works, artists and license. We retain this information and publish it to meet the creative commons licencing requirements. Information is retained for 12 months after we cease to hold the image in our files.

Security
Our web sites use multiple third party services to help maintain their security. To deliver this security they log and process the user name, password and IP addresses of visitors or computers that log in or try to log in. This information is retained for 7 days from last log in or log in attempt. For repeated unauthorised log in attempts in details are retained indefinitely.

Website Search Engines
Our website search engines where provided are designed to help users find information within our web sites easier. We do not collect, store or use any data from them.

Adverts and Sponsored Website Links
Our websites do not contain direct third party sponsored links or adverts. If any such links are found do not follow them but advise us so we can investigate further. Concrew Training cannot be held liable for any damages or implications caused by visiting any external links.

External Website Links
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Our websites contain links to external websites. We keep third party links to a minimum and where included strives to ensure they are safe and relevant be aware that we have no control over the privacy policies operated by these linked sites. We accept no liability for the privacy policies of these sites or for the treatment of information provided by you to or on such sites. Links can change and can come corrupted so visitors to this web site should take care when opening any external link. If any links are found to be corrupt damaged or in anyway misleading please notify us.

Concrew Training cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Our website, newsletters and marketing campaigns may contain links to third party social media platforms.

Communication, engagement and actions taken with and through these are on the terms and conditions and privacy policies of the respective social media platform. Users are advised to use social media platforms with due care and caution in regard to the content of any messages posted and the disclosure of their own personal details.

Concrew Training will never ask for personal or sensitive information through social media platforms.

Any visitors, users or clients wishing to discuss sensitive details are requested to contact us direct by telephone, mail or email.

Our websites may also uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your own social media platform account.

Concrew Training shares information and website links through a range of social media platforms. Some social media platforms shorten lengthy website addresses to an abbreviated code like structure; for example this web site’s address could become http://ow.ly/wVidI. Users are advised to take care and use good judgement before clicking any shortened website addresses published on social media platforms. These links can change and can come corrupted. Concrew Training cannot be held liable for any damages or implications caused by visiting any shortened links.

Email Newsletters and Marketing Campaigns
This website and Concrew Training operate an email newsletter program, which informs subscribers about products and services supplied by Concrew Training and this website. Email newsletters are issued through our Concrew Training Mail division website. Emails are sent to our subscriber lists.

Our subscriber lists contain first name, last name and email address information. This information is retained until we cease sending marketing emails or removal is requested.

Concrew Training uses third party mailing systems to send email marketing and newsletters. Subscribers list details may be stored on or passed through these systems but the subscriber list details are not made available to them for their or other party use. We also vet the third party security and privacy polices before use.

Concrew Training does not otherwise sell or share personal information with third parties other than law enforcing agencies when specifically requested to do so.

Users can request subscription, at their own discretion, through our general contact form or our email list subscription form, or by emailing us direct.

Email newsletters and marketing campaigns published by Concrew Training and its web sites may contain tracking facilities, industry standard technologies including clear gifs, within the actual email. Subscriber activity is tracked and stored in databases for future analysis and evaluation. Such tracked activity may include, for example but not exclusively; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to enhance the quality, relevance and effectiveness of future email campaigns. For example, high levels of opening of related course links may lead to a course being marketed more frequently. We may also use this information to identify subscribers who appear to have ceased interacting our email newsletters and marketing; in these situations we may remind subscribers of their right to unsubscribe, remove their details from our mailing lists and/or request that they re-subscribe. Information is retained for up to 5 years or until no longer needed.

In compliance with UK regulations subscribers are given the opportunity to un-subscribe at any time through an automated system. Clear links to our unsubscribe process are included in the footer of all newsletters. Additionally Unsubscribe Forms are published on our web sites.

Telephone Calls and Enquiries
When you call our main contact numbers our telephone service provider, “iNet Telecoms Ltd” collects Calling Line Identification (CLI) information and records the telephone conversation. Telephone recordings are retained for 30 days. A transcription of the call, contact details is distributed through email and retained in line with our email retention period.

We use the information collected to provide answers to your questions and enquiries including where appropriate course information and price quotes.

When calls are made to our mobile phones we collect Calling Line Identification (CLI) information and where left recordings of voice mail messages. We use this information to provide answers to your questions and enquiries including where appropriate course information and price quotes. This information is retained by us until we have responded to your enquiry.

Where email information is provided in the course of the telephone conversation this is recorded and may be used to confirm or provide information to you. The content of telephone enquiries may be transferred into email correspondence and retained as below.

EMAILS
Email sent to us, including any attachments, are monitored and blocking software used to prevent the delivery of viruses and/or unsuitable materials.

All emails sent to us and the information within is recorded and stored. We use the information provided to reply to your enquiry and for future correspondence that relates to it. We call this transactional email.

When we send transaction emails they are routed through third party service providers. These service providers track and retain delivery information. We vet the privacy and security policies of these providers before use. We make every effort to ensure the delivery chain is secure this cannot be guaranteed.

We keep details of email correspondence for 3 years.

CREDIT CARD PAYMENTS
When we accept payments by credit cards the transactions are processed online by Stripe Incorporated whose head office is in San Francisco, California, USA. Stripe provides an online international payment scheme for over 100,000 businesses in more than 100 countries. They have secure systems and robust privacy policies which can be found at https://stripe.com/gb/privacy. Card data is not passed to us only the payment.

Where customers wish to pay by credit card over the telephone we input the data into the secure online Stripe Portal and immediately after shred any information that we have written down.

COURSE REGISTERS and EVALUATION FORMS
When delegates attend courses Concrew Training records and stores their attendance and feedback grades/comments. We use the above information to issue CPD certificates and for quality development. In the process of doing this we share the information with the trainer/s who delivered the workshop and for internal on site CPD courses, the organisation which commissioned the course. We retain this information for 5 years or where one or more email subscription is requested until our email marketing list subscription time limits have been met for all those requesting subscription on any one course register.
We also, where express permission has been given with the evaluation forms, use the feedback for marketing purposes. We do not include any personally identifiable information within the marketing. These records are kept for 5 years.

JOB APPLICANTS, SUBCONTRACTORS, CURRENT and FORMER EMPLOYEES

When individuals apply to work at or with Concrew Training we will only use the information they supply to us to process their application and to monitor recruitment statistics.

Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand.

Personal information about unsuccessful job candidates will be held for 12 months after the recruitment exercise has been completed. Personal information about subcontractors will be held on file until it is no longer needed. Typically 24 months without assignment.

Once a person has taken up employment with Concrew Training we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with ICO has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

We also provide personal information about employees to the appropriate Government agencies, including for example HMRC including real time pay and tax information.

DATA STORAGE
Data is securely stored at our offices in Nottinghamshire England. Our service providers, for example web, email, telephone and back up storage providers also store, securely, copies of this data and in multiple locations. Most data is stored within Europe but some service providers, for example Microsoft and Google, may on occasions transfer data outside of Europe. There systems comply the standards needed for data transfer outside of Europe.

COMPLAINTS and QUERIES
Concrew Training tries to perform to high standards when collecting and using personal information. We treat any complaints we receive seriously. If you believe our collection or use of information is unfair, misleading or inappropriate please let us know and we will strive to remedy the situation as quickly as possible. We retain any complaint or improvement information for 12 months or where received by email in line with our email retention time limits.

ACCESS TO THE INFORMATION WE HOLD ABOUT YOU
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or by email.

You may request a formal hard copy of the personal information held about you by Concrew Training. A £10 fee is payable. To access this information please put your request in writing and send it together with a cheque for £10, payable to “Concrew Training Limited” to our main office address in Mansfield as detailed at the bottom of this policy If we do hold information about you we will be pleased to:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form

If we do hold information about you or the information we hold is incorrect, you can ask us to correct any mistakes

HOW TO CONTACT US
We can be contacted by telephone, email or web forms via the contact us pages on any of our web sites, alternatively you can write to us at:

Concrew Training, Ransom Hall, Ransom Wood Business Park, Mansfield, Nottinghamshire, NG21 0HJ

REVIEW
The effectiveness of this policy and associated arrangements is reviewed annually under the direct supervision of the Director.

Ian Hirst
Director

Issued: 01 May 2014
Last Updated: 15 October 2018
Next Review: May 2019