Robust case notes and reports that focus on details and facts underpin robust service. They inform high quality solutions, planning and action. Secondly, when things go wrong; complaints, appeals, tribunals, litigation they provide a firm base for investigation and where necessary defence too.

Unfortunately too many records, case notes and reports are poorly written. Too often unsupported opinion dominates, whilst factual information and detail is lacking.

Writing robust records, case notes and reports is not easily but our one-day training course is a big help. Filled with hints, tips, case studies and good practice it helps people understand why defensible documentation is so important and shows them how to write in a way that is robust and more effective.