Effective Observation Dialogue Feedback

The effectiveness of an organisation’s Observation system is dependent on the ability of observers to manage feedback dialogues effectively. Traditional ‘feedback’ is all too frequently just not effective enough. The consequence of which is wasted time and effort, and more importantly, the quality of teaching, training and learning does not improve.

Traditional ‘feedback’ tends to be one way and insufficiently effective. Dialogue Feedback is all about getting tutors to take ownership of, and responsibility for, further improving their teaching and training practice. Failure to achieve this is likely to result in a situation where underperforming staff are demotivated, disengaged and not delivering the quality of learning the learners have a right to expect. Traditional ‘feedback’ is also less effective in getting high performing staff to strive to get even better.

Achieving positive outcomes from feedback dialogues can be challenging, particularly so where staff are not achieving their potential. This workshop is designed to help participants acquire the knowledge and progressively develop the skills they need, to achieve positive outcomes.

For Whom
This one-day workshop has been designed as refresher training for:

  • experienced observers who are looking to further improve how they manage feedback dialogues
  • individuals who are returning to work as an observer after a break and who need to update
  • individuals who have completed our 3 day course on observation of teaching, training and learning.

Novice observers can participate but must appreciate the course assumes participants have robust knowledge and understanding of the observation process as a whole and in particular, forming robust, succinct, judgements on the quality of learning observed.

The workshop is designed around post 16 Further Education & Skills and is closely aligned to the needs of FE Colleges, Apprenticeship providers and ACL provision. The approaches covered also work equally well in Academies, Schools, and even internal company training departments.

Aims and Objectives
This workshop is designed to improve the quality of feedback that lesson/session observers deliver and help build their skills and confidence in delivering that feedback.

On completion of the workshop participants should be able to describe and explain:

  • The key characteristics of effective feedback dialogue
  • The importance of defining clearly “the purpose of observation feedback dialogue ”
  • How to select an appropriate feedback dialogue approach given the circumstances in which the feedback is taking place
  • What needs to be planned and in place prior to the feedback dialogue
  • How to manage the delivery of feedback dialogue to ensure that:
    • what needs to be improved or further improved is very clearly identified, and is clearly understood by the observee
    • the observee has ownership of the outcomes i.e. is committed to engaging positively and constructively with the improvement process .
  • How to deal constructively with staff who have a negative or hostile attitude.

This is a very practical workshop where the emphasis will be on participants developing their skills through practical skills tasks.

Content
Participants will:

  • consider the differences between traditional feedback and feedback dialogue and the relative advantages and disadvantages of both approaches
  • explore the differences between observation systems and identify the impact this will have on the way in which observation feedback dialogue is managed
  • review and explore the psychology of feedback dialogue
  • evaluate a range of feedback dialogue techniques and consider their relevance to the circumstances in which they practice as an observer
  • explore circumstances in which a traditional feedback approach might be used
  • analyse different ways in which the content of a feedback dialogue can be organised
  • critically evaluate feedback performances demonstrated on video
  • undertake challenging and complex feedback exercises and receive feedback on their performance.