First Line Management – Improving Effectiveness

Refining and Developing Skills Further. Getting the best out of staff, often in circumstances where time and resources are limited, is an especially demanding task for first line managers as there are many demands, constraints and barriers involved in learning how to manage and be managed effectively.

The right training and support help support success, significantly. This one-day workshop enables participants to understand better what these demands, constraints and barriers are and how to overcome them by using key managing skills, tools and techniques.

The workshop aims to build confidence and competence, enabling participants to gain a deeper understanding of their role within their business. At the same time, it will help them develop skills vital to ensuring their team delivers the organisation’s standards, targets and expectations, which determine how others perceive them – and against which their individual performances are measured.

Because the role of the first line manager is arguably one of the most important tasks in any organisation or business, this course is essential for those who want to become more effective in managing others and who want to increase their personal impact and effectiveness at work.

For Whom
This intensive one-day workshop is designed for first-line managers and those staff expected to manage, supervise or direct others.

Aims and Objectives
The aim of this programme is to understand the specific factors in the participant’s organisation that determine successful first-line management and to develop the key skills and management styles that allow them to become more effective within that environment.

Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engagement in a process of continuous development.

By the end of the course participants will be better able to:

  • Understand the role and importance of the supervisor/team leader/ first-line manager within the context of their own organisation
  • Identify their own and their team’s key result areas
  • Analyse how their management impacts on team and organisational performance
  • Identify their preferred management style – and alternatives!
  • Identify areas of personal strength and areas for further development
  • Plan and manage the changes required

In working towards the above aims, participants will explore how to:

  • Analyse the role of the first-line manager in organisational and team success
  • Understand the barriers, demands and constraints relating to effective management in their organisations
  • Evaluate the personal and professional changes necessary to be an effective manager
  • Explore some of the key interpersonal skills needed including how to influence staff and colleague when necessary
  • Set their sights on delivering higher-than-average performances
  • Plan and manage change effectively


  1. What is success and effectiveness in my organisation?
  • Understanding business imperatives
  • Achieving organisational success in a competitive environment
  • Day to day work and organisational success
  • The qualities of an effective first-line manager
  • The role of first-line manager in achieving success
  • Tools and techniques for understanding organisations and business success
  • Management styles – which and when
  1. Managing Performance and Influencing Skills
  • Gaining commitment and engagement in staff – how and why?
  • Key communication skills
  • Day to day management of performance
  • Appraisals, goal setting and review
  • Coaching for high performance
  • Understanding the needs of others
  • Using communication to persuade and influence
  • Managing the poor performer

3.Communication and change management

  • Change strategies – which to use and how
  • Types of change and how to manage them
  • Planning and implementing change
  • Using communication to manage change
  • Managing uncertainty and fear

4.Managing a team

  • Understanding the dynamics of teams
  • Managing the development of teams
  • Management styles and team working
  • Organisational relationships and roles

5.Applying learning to your organisation

  • Identify common issues in your organisation
  • Apply tools and techniques learnt to these issues
  • Examine when to use different tools and approaches
  1. Action Planning
  • What has been learned
  • How to apply the knowledge and skills back at work
  • Personal Implementation and Development Plans


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