Understanding equality, diversity and inclusion

Understanding, equality, diversity and inclusion training. This one-day course raises awareness and improves understanding of Equality, Diversity and inclusion in the modern employment and service delivery context.

It highlights equality, diversity and rights and responsibilities from a governance, management, staff and volunteer perspective. In doing so it demonstrates how championing equality, diversity and inclusion helps organisations meet legislative requirements, reduce disputes and grievances and deliver enhanced business performance.

For Whom?

This EDI training is suitable for staff, managers and leaders at all levels in all organisations.

EDI Training Course Content

The key meanings and differences between “equality”, “diversity” and “inclusion”
- with links to other critical technical terms and considerations
The meaning and practical application of:
- equality of process
- equality of choice
- equality of outcome
The tangible benefits to be derived from any effective equality and diversity policy with links to dignity at work and customer service protocols
The barriers and roadblocks which need to be addressed in order to engage effectively with equality and diversity issues
The economic or business case for equality and diversity including a cost benefit analysis linked to the recruitment AND retention of staff and customers. A look at the UK’s rainbow currency
The demographic considerations which continually shape the modern and equality diversity agenda from an employment and service delivery perspective
The legal framework governing the modern Equality and Diversity agenda in Britain today. Including:
- Equality Act 2010 including the Worker Protection Act
- 9 Protected Characteristics
- Links to other statutes such as Employment Law, Protection from Harassment Act, Health and Safety Act, Human Rights Act, Data Protection Act and links to the criminal law
Old and new definitions of discrimination – direct/indirect/associated/perceived and environmental harassment
The particular legal responsibilities and liabilities of managers and staff-vicarious liability and the changing burden of proof regulations inter alia the Equality Act
The expectations of scrutiny bodies and the courts in relation to equality laws and diversity issues. A look behind the scenes at “An Inspector Calls”. What would he or she actually be looking for?
Managing your own prejudices
Techniques to challenge unacceptable behaviour
A dip into cultural communication
- g. body language from a western and non-western perspective etc.
Signposting further sources of information, resources and assistance

FEEDBACK - EXAMPLE COMMENTS FROM PREVIOUS DELEGATES

Please Note: We always respect client privacy and confidentiality. We do not collate any identifiable delegate information on our course feedback forms. We only publish comments where express permission for marketing and promotional use, has been given. The majority of delegates do not give this permission.

Previous delegate comments include:

Excellent
Case studies bring subject to life
I’d enjoy another session it was so interesting
Lots of case studies which helped bring the legislation to life
It was very effective
very engaging, useful training
EXCELLENT
Good knowledgeable trainer
Excellent !

MORE - Equality, Diversity and Inclusion Courses

Equality Diversity and Inclusion Reference Guides

A robust approach to equality, diversity and inclusion improves staff performance, helps avoid conflict and employment tribunals and brings significant benefits in terms of public image and customer goodwill. Our EDI training courses explain all, these reference guides provide an introduction.

The Equality Act 2010 made simple

An easy way to understand the key points of the Equality Act 2010.

Beyond Banter – When does banter become bullying and harassment?

The grey line between workplace banter and harassment is easily overstepped. This guide provides 10 easy to follow steps to help the whole workforce get it right. It also contains case law to help contextualise and understand the risks.

Menopause Awareness

This easy to read, non technical guide explains the Female Menopause, the employment law around it and some reasonable adjustments employers may wish to consider

PDF – DiversityinDiction – use of language

A pdf guide on the appropriate use of language produced by the TUC

PDF – Management Styles and How they Impact on Equality

There are a range of generic skills that should come into play when managing the equality agenda and
its detrimental components of bullying, discrimination and harassment. Managers have different styles
when engaging with these issues, often only one prevails The five styles that are profiled here can all have adverse impacts if there is not balance and a tailored response that is reasonable, practical and proportionate.

FAQ - Frequently Asked Questions about this Training

If you can’t find the answer you’re looking for, feel free to contact our support team.

Why should you use Concrew Training?

Specialist HR, Employment Law & Compliance training provider
We reference to official Government bodies such as ACAS, ICO, EHRC
Content tailored to your policies and procedures
CPD certificates included
12 months of post-course support
UK-wide delivery
Online and face-to-face options
Open and transparent pricing

What information is available on course content?

We publish detailed course overviews for all courses. These provide indicative content based on the course learning plans. Final content is tailored to each client’s individual requirements.

What other information is available on individual courses?

Free reference guides and resources to help employers evaluate training quality and improve workplace compliance

Downloadable resources available via our website
Customer feedback and testimonials published on our website

Can you include our company policies and procedures in the training?

Yes. We actively encourage this approach. Including your policies and procedures helps demonstrate how, where, and why good practice applies within your organisation. This contextualises the learning, improves engagement, and increases the practical value of the training. There is no additional charge for incorporating your policies and procedures.

How long do Concrew Training courses last?

Standard courses: 6 hours of learning (approx. 7 hours including breaks)
Condensed 3-hour sessions available
Extended sessions or multi-day programmes available

How many people can attend each course?

Online courses: up to 15 participants
Face-to-face courses: up to 20 participants
Whole workforce awareness sessions: available for larger groups

Where does Concrew Training deliver training?

Online: via your preferred video conferencing platform (Zoom, Teams, etc.) across the UK
Face-to-face: on your premises in England, Scotland, and Wales

How much does your training cost?

Typical prices range from £800 to £2,000 excluding VAT. Final cost depends on course duration, location, number of participants, and payment terms.

Full pricing details available on our website
No hidden charges
Formal quotations remain valid for 30 days

What are your courses like?

Our courses are delivered as interactive workshops rather than traditional lectures, and typically include:

Subject specialist input
Interactive quizzes
Group discussions
Practical exercises
Real-world case studies

We incorporate your organisation’s policies and procedures wherever possible to ensure the learning is relevant, engaging, and immediately applicable.

Who delivers the training?

Training is delivered by experienced subject specialists with extensive knowledge in their field. Our trainers:

Have significant practical experience
Can answer most participant questions during the session
Provide follow-up responses for complex questions
Are skilled facilitators who make technical subjects engaging

Do you issue CPD certificates?

Yes. All participants receive a CPD certificate detailing learning hours completed and headline course content.

Who uses your training services?

We work with organisations of all sizes, including:

Large international organisations
Public sector employers
Charities and not-for-profits
SMEs and local businesses

Attendees commonly include directors, senior leaders, HR professionals, operational managers, line managers, employee representatives, and staff teams. Customer feedback and testimonials are available on our website.

Why should I book a Concrew Training course?

Our training is:

Delivered live by subject specialists
Designed for real-world application
Suitable for teams of up to 20 participants
Available face-to-face in England, Scotland, and Wales
Available online across the UK
Practical, engaging, and immediately applicable
High-quality and competitively priced

Suitable for directors, senior leaders, HR teams, operational managers, line managers, staff teams, and employee representatives.

How far in advance should we book training?

We recommend booking training 2–3 months in advance. Availability is generally good with a three-month lead time. Dates are only reserved once a booking is confirmed. Short-term bookings may be limited.

How do I book a course?

Complete our quote request form
Receive a formal quotation and provide any delivery details
Confirm your booking
Receive a formal Delivery Confirmation and “What Happens Next” guidance

Is there anything else I will need to do?

For online courses

Schedule the event on your video conferencing platform
Share joining details with attendees
Provide the trainer profile and course overview

For face-to-face courses

Book the room/venue and required equipment
Share trainer details and course overview with attendees
Print and provide handouts to the trainer prior to the session

After the course

Distribute post-course handouts and CPD certificates

How does your 12-month post-course support service work?

Email us with any training-related questions that arise following the course. We provide guidance and support relating to the training content covered.

Note: This service is not a substitute for legal advice.

What happens if I have more questions?

We’re here to help. You can contact us at any stage before, during, or after your training programme, and we will be happy to answer any questions you may have.