Understanding equality, diversity and inclusion

This one-day course is designed to raise awareness and improve understanding of Equality, Diversity and inclusion in the modern employment and service delivery context.

It highlights equality, diversity and rights and responsibilities from a governance, management, staff and volunteer perspective.  In doing so it demonstrates how championing equality, diversity and inclusion helps organisations meet legislative requirements, reduce disputes and grievances and deliver enhanced business performance.

For Whom
The training is suitable for staff, managers and leaders at all levels in all organisations.

Content

• The key meanings and differences between “equality”, “diversity” and “inclusion”
  • with links to other critical technical terms and considerations
• The meaning and practical application of:
  • equality of process
  • equality of choice
  • equality of outcome
• The tangible benefits to be derived from any effective equality and diversity policy with links to dignity at work and customer service protocols
• The barriers and roadblocks which need to be addressed in order to engage effectively with equality and diversity issues
• The economic or business case for equality and diversity including a cost benefit analysis linked to the recruitment AND retention of staff and customers. A look at the UK’s rainbow currency
• The demographic considerations which continually shape the modern and equality diversity agenda from an employment and service delivery perspective
• The legal framework governing the modern Equality and Diversity agenda in Britain today. Including:
  • Equality Act 2010 including the Worker Protection Act
  • 9 Protected Characteristics
  • Links to other statutes such as Employment Law, Protection from Harassment Act, Health and Safety Act, Human Rights Act, Data Protection Act and links to the criminal law
• Old and new definitions of discrimination – direct/indirect/associated/perceived and environmental harassment
• The particular legal responsibilities and liabilities of managers and staff-vicarious liability and the changing burden of proof regulations inter alia the Equality Act
• The expectations of scrutiny bodies and the courts in relation to equality laws and diversity issues. A look behind the scenes at “An Inspector Calls”. What would he or she actually be looking for?
• Managing your own prejudices
• Techniques to challenge unacceptable behaviour
• A dip into cultural communication
  • g. body language from a western and non-western perspective etc.
• Signposting further sources of information, resources and assistance