The Effective Employee Representative – Role & Legislation

This one day training course explains the role of Employee Representatives & Staff Reps and the key employment laws & legislation they they need to understand.

Employee representation is an essential element of most successful business. The effective employee representative plays a critical link between staff and management, helping both to understand the others views and perspectives.

To improve success and efficiency in role and to reduce dispute over legislation or proven good practice it is beneficial for Employee Reps to have a good understanding of their role and duties and the key legislation they may be involved with.

This one-day course explore both areas and helps Employee Representatives fulfil their role in a way that brings enhanced benefits to all parties, employees, management, the business/organisation and the reps themselves.

For Whom
This workshop is for new, potential or recently elected employee representatives from all business types and sectors, including trade unions representatives.

It also acts as a refresher for existing employee representatives or union representatives looking to understand how they can be more effective in role.

Aims and Objectives
This one-day workshop aims to improve the employee representatives’ knowledge of their typical duties, responsibilities and good practice and develop their skills and confidence in a way that help improve their effectiveness in role.


  1. The Role of the employee representative
  • General duties and responsibilities of the Employee Representative
  • The benefits on offer to both the employer and the employee/s
  • Consultation and Negotiation, what, when and why
  • Representing Staff
  • What makes for an effective representative
  • Personal qualities, skills, experience and knowledge
  • Identifying skills gaps and areas of personal development
  • Identifying who can offer support for Group members
  • Business needs v individual staff needs – managing conflicts
  • Maintaining a Professional Position
  1. Overview of roles and duties in some sample situations
    • Consultations including business development
    • Pay and Benefits
    • TUPE Business and Contract changes
    • Redundancies
    • Grievance issues
    • Disciplinary issues
  1. Legislation and Technical Knowledge
    Session 3 provides an introduction to the key legislation that Employee Representatives need to understand. It provides guidance on where participants can obtain further information on the law and good practice relating to the activities Employee Representatives may be involved with or need to refer to, including:
  • Contracts of Employment
  • Pay, Benefits and Pensions
  • Deductions from Wages
  • Hours of Work, Breaks and Holidays
  • Flexible working
  • Family related leave
  • National Insurance and Benefit Entitlement
  • Unfair Dismissals
  • Equality and Diversity
  • Bullying and Harassment
  • Whistleblowing
  • Redundancies, including collective redundancies and re-employment
  • Retirement and Pensions
  • TUPE, transfer or business and/or contracts
  • Data Protection and GDPR
  • Use of Social Media at Work
  • Health and Safety
  1. Sources of Advice and Guidance
    This final session explores how and where Employee Representatives can access additional advice and guidance to reinforce their knowledge and understanding or to refer to in situations with which they are not familiar.

The above course or elements from it are available through 2.5 hour online virtual classroom modules, as below. A minimum of modules one and three are required for full coverage

Module One – An Overview of the Role and Responsibilities (2.5 hours online virtual classroom)

  • Key definition – The modern Employee Representative
  • Other definitions – Consultation/Negotiation/Collective Bargaining
  • Seven mutual benefits from an Employee Representative scheme
  • Six typical activities of an Employee Representative
  • ACAS Seven Point Code of Practice for Employee Representatives
  • Client’s specific Employee Representative arrangements
  • Technical knowledge and soft skills needed to perform well in role
  • Final Q and A’s – including a focus on any further support needed
  • Signposting of potential internal and external resources

Module Two – Understanding the Technical Skills (2.5 hours online virtual classroom)

  • Brief overview/reflection on module 1
  • Changing World of Work – Breaking News
  • Five major laws governing employment arrangements in the modern
  • workplace
  • Nine key legal definitions
  • Case studies around these laws and definitions
  • The client’s policies reflecting these laws and definitions
  • The key laws that HR policies are based on
  • The role of the clients Employee Representative in the light the above
  • Final Q and A’s including a focus on any further support needed
  • Signposting of potential internal and external resources

Module Three – Legislation (2.5 hours online virtual classroom)
This module is under development, please ask for more information