The Effective Employee Representative – Role & Skills Training

Our one-day training course explores the role of staff reps and employee representatives. It explains their duties and the skills they need to be more effective in post.

Effective employee representation plays a critical link between staff and management, helping both to understand the others views and perspectives. This, especially in times of turbulence and change, helping to improve the quality of planning and decision-making, keeping staff informed, on-board and providing a route for challenge if things go astray.

The role of the employee representative is seldom an easy one. Individuals, the workforce as a whole and the business itself often have different needs and priorities and the employee’s representatives need to show loyalty to all, always presenting the differing positions in a well thought through and positive manner.

For Whom
The workshop styled course is for new, potential or recently elected employee representatives from all business types and sectors. It also acts as a refresher for existing employee representatives looking to understand how they can be more effective in role.

Aims and Objectives
This one-day course aims to improve the employee representatives’ knowledge of their typical duties, responsibilities and good practice and develop their skills and confidence.


The Role of the employee representative

  • General duties and responsibilities of the Employee Representative
  • The benefits on offer to both the employer and the employee/s
  • Consultation and Negotiation, what, when and why

Doing the job – what’s needed?

  • What makes for an effective representative?
  • Personal qualities, skills, experience and knowledge needed?
  • The Employee Rep person specification

The changing world of work

  • Business needs v individual staff needs – managing conflicts
  • Maintaining a Professional Position
  • Overview of roles and duties in some sample situations
  • Specific organisational circumstances

Personal Awareness and Development
Session 4 explores participants existing skills/abilities and the requirements of the role including:

  • Flexibility and openness to change
  • Professional and customer orientated approach
  • Effective team worker
  • Aims and values of inline with company success
  • Commitment to personal and professional development
  • Commitment to continuous improvement in service delivery
  • Representing the views of others, including
  • Dispassionate and calm

Going Live!
Session 5 provides time for participants to practice or actively observe the following three essential personal skills: –

  1. Excellent communication skills and listening skills
  2. Confident in public speaking (speaking in front of groups of people including managers)
  3. Ability to motivate and influence

In doing so the activities will focus on:

  • Communication
  • Active listening
  • Observational skills
  • Body language: posture, gestures, tone, voice, use of words
  • Different questioning techniques: closed, open, supplementary, probing, hypothetical.
  • Influencing
  • Assertive – Aggressive – Passive – Passive/Aggressive Behaviour
  • Six techniques to deal with difficult situations
  • Negotiation
  • The five key stages in any negotiation situation
  • Planning your approach in meetings
  • Knowing how and when to intervene
  • Reporting Back and Public Speaking
    This combines the foregoing skills and other fresh topics around the theme of public Speaking

Planning and Organisational Skills
The final session looks at the importance of being: –

  • Proactive – able to seek out the views of all staff represented
  • Organised – able to ensure the views of most of the service area group are sought prior to and after meetings


Please Note: We always respect client privacy and confidentiality. We do not collate any identifiable delegate information on our course feedback forms. We only publish comments where express permission for marketing and promotional use, has been given.  The majority of delegates do not give this permission.

  • “Excellent”
  • “First Class Training”
  • “Much better than the original ACAS training”
  • “A good amount of time spent on the various parts of the course”
  • “Well presented and very informative”
  • “Real examples, case studies case law” 
  • “Very Interesting cases to listen to – made it an engaging day”
  • “Excellent Day”
  • “Well rounded content”


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