The Effective Employee Representative – Role & Skills Training

Our one-day training course explores the role of staff reps and employee representatives. It explains their duties and the skills they need to be more effective in post.

Effective employee representation plays a critical link between staff and management, helping both to understand the others views and perspectives. This, especially in times of turbulence and change, helping to improve the quality of planning and decision-making, keeping staff informed, on-board and providing a route for challenge if things go astray.

The role of the employee representative is seldom an easy one. Individuals, the workforce as a whole and the business itself often have different needs and priorities and the employee’s representatives need to show loyalty to all, always presenting the differing positions in a well thought through and positive manner.

For Whom
The workshop is for new, potential or recently elected employee representatives from all business types and sectors. It also acts as a refresher for existing employee representatives looking to understand how they can be more effective in role.

Aims and Objectives
This one-day workshop aims to improve the employee representatives’ knowledge of their typical duties, responsibilities and good practice and develop their skills and confidence.

Delegate Feedback


  1. The Role of the employee representative
  • General duties and responsibilities of the Employee Representative
  • The benefits on offer to both the employer and the employee/s
  • Consultation and Negotiation, what, when and why
  1. Doing the job – what’s needed?
  • What makes for an effective representative?
  • Personal qualities, skills, experience and knowledge needed?
  • The Employee Rep person specification
  1. The changing world of work
  • Business needs v individual staff needs – managing conflicts
  • Maintaining a Professional Position
  • Overview of roles and duties in some sample situations
  • Specific organisational circumstances
  1. Personal Awareness and Development
    Session 4 explores participants existing skills/abilities and the requirements of the role including:
  • Flexibility and openness to change
  • Professional and customer orientated approach
  • Effective team worker
  • Aims and values of the company
  • Commitment to personal and professional development
  • Commitment to continuous improvement in service delivery
  • Representing the views of others
    • Disinterested
    • Dispassionate and calm
  1. Going Live!
    Session 5 provides time for participants to practice or actively observe the following three essential personal skills: –
  • Excellent communication skills and listening skills
  • Confident in public speaking (speaking in front of groups of people including managers)
  • Ability to motivate and influence

In doing so the activities will focus on:

  • Communication
    • active listening
    • observational skills
    • body language: posture, gestures, tone, voice, use of words
    • different questioning techniques:
      • closed, open,
      • supplementary, probing, hypothetical
  • Influencing
    • Assertive – Aggressive – Passive – Passive/Aggressive Behaviour
    • Six techniques to deal with difficult situations
  • Negotiation
    • The five key stages in any negotiation situation
    • planning your approach in meetings
    • knowing how and when to intervene
  • Reporting Back and Public Speaking
    This combines the foregoing skills and other fresh topics around the theme of public Speaking
  1. Planning and Organisational Skills
    The final session looks at the importance of being: –
  • Proactive – able to seek out the views of all staff represented
  • Organised – able to ensure the views of most of the service area group are sought prior to and after meetings



Without compromising quality, we strive to offer the best prices possible.
We don’t hassle or pester – we just tell you what you want to know


The above course, or elements of it, can be delivered through three online modules. These work best as a combined course delivered over multiple days but where necessary elements can be delivered in isolation or all three modules in a long day course.

The related modules combine to explore the role of the employee representative and the skills needed to be effective in role.

Module One – An Overview of the Role and Responsibilities (2.75 hours online virtual classroom)

  • Key definition – The modern Employee Representative
  • Other definitions – Consultation/Negotiation/Collective Bargaining
  • Seven mutual benefits from an Employee Representative scheme
  • Six typical activities of an Employee Representative
  • ACAS Seven Point Code of Practice for Employee Representatives
  • Client’s specific Employee Representative arrangements
  • Technical knowledge and soft skills needed to perform well in role
  • Final Q and A’s – including a focus on any further support needed
  • Signposting of potential internal and external resources

Module Two – Understanding the Technical Skills (2.75 hours online virtual classroom)

  • Brief overview/reflection on module 1
  • Changing World of Work – Breaking News
  • Five major laws governing employment arrangements in the modern
  • Nine key legal definitions
  • Case studies around these laws and definitions
  • The client’s policies reflecting these laws and definitions
  • The Main workplace laws on which HR policies and procedures are based
  • The role of the clients Employee Representative in the light the above
  • Final Q and A’s including a focus on any further support needed
  • Signposting of potential internal and external resources

Module Three – Skills in Action (3 hours online virtual classroom)
Building on module two this module explores some of the skills needed to be successful in role. Pre or in course discussion informs the level of detail given to each topic. Where necessary/required additional modules are available to help explore individual topics in more detail. This session is supported by a hints and tips reference pack.

  • Active Listening
  • Assertiveness
  • Observation
  • Questioning Skills
  • Meeting Skills
  • Presentational Skills
  • Record and Note Taking Skills
  • Self-Awareness
  • Time Management