High Quality Practical Training for Employee Representatives

Our employee representation training courses, for employee reps and workforce representatives, cover all aspects of colleague and employee representation.

Our courses include everything from guidance for HR teams on setting up highly effective workforce engagement forums to training reps on their general role and responsibilities, cascading difficult messages, championing business development, presenting the views of the workforce etc. We also offer more specialised courses to assist employee reps during collective consultation, redundancy and TUPE situations.

Our half and one-day training courses can be combined to create longer duration training programmes. All courses can be delivered online or at your premises.

DevelopING the Effectiveness of Employee Representatives

The role of the employee representative is seldom easy, Staff Representatives sit between their employee colleagues and management, they are often tasked with cascading difficult messages in both directions, striving to deliver win-win out comes for both sides. They need to pro-actively support the implementation of organisation development plans without losing the trust of their colleagues. Our training helps them manage these challenges more effectively.

The employee representation role is often fundamentally different to the reps “day job”; they will be attending meetings, speaking to groups, talking to individuals. They will be expected to console those who are upset, diffuse those who are angry, encourage input from those who are shy. None of this is easy, especially for those who are new to such duties. Our training provides a raft of hints and tips to help new and experienced reps perform better in role.

Our free reference document on supporting staff explores this more

Being an effective employee representative, one that can help deliver organisational success is a big ask, All reps can benefit from the skills development and team working benefits our training provides.

hints, tips and Advice to develop personal skills

Our courses can include hints, tips and advice on how to be more effective in a range of situations that reps may encounter when carrying out their general duties or prevailing specialised situations, such as redundancy. These include:

Effective communication and active listening
Questioning
Influencing
Negotiating
Getting the best out of meetings
Working with challenging people
Public Speaking
Reporting Back
Planning and Organising

Improving Employee Representatives’ Technical Knowledge

It is helpful, and imperative for union/advocacy type duties, that employee reps have a good understanding of the laws and good practice across a range of different situations. our training courses include, for example:

Understanding the law and good practice relating to Collective Consultation, Redundancy and TUPE

In addition to core role and skills training courses for employee representatives, staff representatives, and union officials we also provide specialised technical knowledge training covering:

Free Guides

have also published a range of 100% free to download guides to help employers make employee more effective, see our free guides page

Summary

Training employee reps to be more effective in role delivers significant business benefit. Given its low cost it can deliver an exceptionally high returns in respect of business growth and success. Contact us today to find out how we can help.

The answers to some frequently asked questions are below

TRAINING COURSES FOR EMPLOYEE REPRESENTATIVES

Employee Representation Reference Guides

These guides are provided free of charge to help make your employee representation forum more effective. Our Employee Representation training courses explore and build on these to help you improve quality and effective even further.

Employee Representation Models

When introducing Employee Representation, the first thing that needs to be considered is the scope and structure that best meets the needs of the business. This guide explores 4 typical structures.

Employee Representation Forum Constitutions

This reference document outlines typical rules & arrangements for effective Employee Representation Forums. It includes hints and tips on employee representation forum structures rules and boundaries

Advocacy Model – 10 tips for Difficult Meetings

In non-unionised organisations employee representatives are often tasked with providing advocacy and mentoring support to staff. These meetings can be complex and demanding. This short article provides 10 useful hints and tips to make any meeting go smoothly

What Makes an Employee Representative Effective?

Employee Representatives are usually elected by the people they represent, the workforce. They are often elected on willingness to stand or popularity. What can the employer do to help them perform well in role and help develop business success. This guides provides some ideas.

Employee Representative Role Descriptor

An Employee Representative Role Descriptor Template. To maximise the effectiveness of any Employee Representative it is important that those standing, voting and appointing representatives understand the role and what it involves. The Role Descriptor play a critical part in achieving this.

Employee Representation – FAQ – Frequently Asked Questions

What is employee representation?

Effective Employee Representation is about involving and consulting the workforce on business and organisation development plans. It is about gaining employee feedback on how development plans can be fine tuned to improve effectiveness. It also offers a route for general workplace issues to be raised in a positive manner and solutions be found, improving workforce enthusiasm and productivity. It is not a route for raising individual grievances.

When implemented correctly Employee Representation delivers significant benefits to employers and employees alike.

Our paper on the benefits of effective employee representation explores these in more detail.

What does an employee representative do?

Employee representatives represent the views of the workforce, they cascade information on company plans, and development initiatives to the workforce and in turn pass the views and feelings from the workforce to senior leaders and cascade business.

They have a pivotal role in sharing information, providing reassurance and technical guidance to the workforce.

They often have to cascade difficult messages and pacify staff who are angry and/or upset at company plans and initiatives.

In non union companies employee representatives take on union type duties in collective consultation situations, especially those relating to Redundancy, TUPE and changes to employee contracts and working conditions.

how to Set up an effective Employee Representation Forum?

For Employee Representation to be effective you need to make sure your process is well structured and thought through; for example will the reps have a role description? What skills and attributes an effective employee represent needs? does your role descriptor reflect this. Our free example employee rep role descriptor demonstrate good practice.

How and when will the Employee Reps meet?, will senior leadership teams participate? What will this forum be called? will it have a constitution? Explore these issues in more detail here

What type of constitution will you have? Will the reps take on union/advocacy type duties. These all need to be planned and specified.

Find out more about what needs to go into a high quality effective constitution with our free guide

We cover all of the above and much more in our courses on introducing and setting up employee representation

FAQ - Frequently Asked Questions about this Training

If you can’t find the answer you’re looking for, feel free to contact our support team.

Why should you use Concrew Training?

Specialist HR, Employment Law & Compliance training provider
We reference to official Government bodies such as ACAS, ICO, EHRC
Content can be tailored to your policies and procedures, without extra cost
CPD certificates are included
We include 12 months of post-course support
We offer UK-wide delivery
We have Online and face-to-face options
Our Pricing is open and transparent
Our quality and service is outstanding

What information is available on course content?

We publish detailed course overviews for all courses. These provide indicative content based on the course learning plans. Final content is tailored to each client’s individual requirements.

What other information is available on individual courses?

Free reference guides and resources to help employers evaluate training quality and improve workplace compliance

Downloadable resources available via our website
Customer feedback and testimonials published on our website

Can you include our company policies and procedures in the training?

Yes. We actively encourage this approach. Including your policies and procedures helps demonstrate how, where, and why good practice applies within your organisation. This contextualises the learning, improves engagement, and increases the practical value of the training. There is no additional charge for incorporating your policies and procedures.

How long do Concrew Training courses last?

Standard courses: 6 hours of learning (approx. 7 hours including breaks)
Condensed 3-hour sessions available
Extended sessions or multi-day programmes available

How many people can attend each course?

Online courses: up to 15 participants
Face-to-face courses: up to 20 participants
Whole workforce awareness sessions: available for larger groups

Where does Concrew Training deliver training?

Online: via your preferred video conferencing platform (Zoom, Teams, etc.) across the UK
Face-to-face: on your premises in England, Scotland, and Wales

How much does your training cost?

Typical prices range from £650 to £1700 plus VAT. Final cost depends on course duration, location, number of participants, and payment terms.

Full pricing details available on our website
Formal quotations remain valid for 30 days
There are no hidden charges

What are your courses like?

Our courses are delivered as interactive workshops rather than traditional lectures, and typically include:

Subject specialist input
Interactive quizzes
Group discussions
Practical exercises
Real-world case studies

We incorporate your organisation’s policies and procedures wherever possible to ensure the learning is relevant, engaging, and immediately applicable.

Who delivers the training?

Training is delivered by experienced subject specialists with extensive knowledge in their field and in depth experience of training delivery. Our trainers:

Have significant practical experience
Can answer most participant questions during the session
Provide follow-up responses for complex questions
Are skilled facilitators who make technical subjects engaging

Do you issue CPD certificates?

Yes. All participants can receive a CPD certificate detailing learning hours completed and headline course content. These are optional extras for our 60/90 minute lectures but included as standard with all other training.

Who uses your training services?

We work with organisations of all sizes, including:

Large international organisations
National Corporate companies
SME and local businesses
Public sector employers
Charities and not-for-profit organisations

Attendees commonly include directors, senior leaders, HR professionals, operational managers, line managers, employee representatives, and staff teams. Customer feedback and testimonials are available on our website.

Why should I book a Concrew Training course?

Our training is:

Delivered live by subject specialists
Designed for real-world application
Suitable for teams of up to 20 participants
Available face-to-face in England, Scotland, and Wales
Available online across the UK
Practical, engaging, and immediately applicable
High-quality and competitively priced

Suitable for directors, senior leaders, HR teams, operational managers, line managers, staff teams, and employee representatives.

How far in advance should we book training?

We recommend booking training 2–3 months in advance. Availability is generally good with a three-month lead time. Dates are only reserved once a booking is confirmed. Short-term bookings may be limited.

How do I book a course?

Complete our quote request form
Receive a formal quotation and provide any delivery details
Confirm your booking
Receive a formal Delivery Confirmation and “What Happens Next” guidance

Is there anything else I will need to do?

For online courses

Schedule the event on your video conferencing platform
Share joining details with attendees
Provide the trainer profile and course overview

For face-to-face courses

Book the room/venue and required equipment
Share trainer details and course overview with attendees
Print and provide handouts to the trainer prior to the session

After the course

Distribute post-course handouts and CPD certificates

How does your 12-month post-course support service work?

Email us with any training-related questions that arise following the course. We provide guidance and support relating to the training content covered.

Note: This service is not a substitute for legal advice.

What happens if I have more questions?

We’re here to help. You can contact us at any stage before, during, or after your training programme, and we will be happy to answer any questions you may have.