First Line Management Training

An introduction to the skills and behaviours that underpin effective management

The role of the first-line manager is arguably one of the most important tasks in any organisation or business.

Getting the best out of staff, often in circumstances where time and resources are limited, is a demanding task for all managers but for those new to management, with limited experience of managing people, the challenges are even more daunting. The right training and support significantly improves success.

This one day workshop enables participants to increase their understanding of the confidence, competences and approaches that underpin effective management and in so doing, demonstrates what attributes and actions they need to deliver high performance.

This includes guidance and direction on how to plan and manage their personal development as well as the professional changes involved when taking on such a vital role.

The workshop can be seen as a first step to more effective management and is considered essential for anyone who is new to first-line management, hopes to take on a management role in the near future or simply wishes to start improving their management capability.


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Aims and Objectives

The aim of this workshop is to build confidence and competence, enabling participants to gain a deeper understanding of their role within the business, whilst simultaneously helping them to develop of the skills necessary to plan and manage the transition to effective first-line manager. Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engagement in a process of continuous development.

By the end of the course participants will be better able to:

  • Understand the role and importance of the supervisor/team leader/ first-line manager within the context of their own organisation
  • Identify their own and their team’s key result areas
  • Analyse how their management impacts on team and organisational performance
  • Identify their preferred management style and alternatives
  • Identify areas of personal strength and areas for further development.
  • Plan and manage the changes required

In working towards the above aims, participants will:

  • Analyse the role of the first-line manager in organisational and team success
  • Understand the barriers, demands and constraints relating to effective management in their organisations
  • Evaluate the personal and professional changes necessary to be an effective manager
  • Explore some of the key interpersonal skills needed including how to influence staff and colleagues when necessary
  • Set their sights on delivering higher-than-average performances
  • Plan and manage change effectively

For Whom

This 1 day workshop is designed for first-line managers and those staff expected to manage, supervise or direct others. This includes team leaders, Heads of Year/House, verifiers and department/section managers. This workshop may also be of interest to experienced managers, trainers and staff development professionals who are tasked with training, mentoring and/or supporting first-line management, as the workshop provides both a good reminder of the challenges those new to the role face as well as possible solutions. The workshop acts as a prospective template for follow-on internal CPD training for first-line managers.


1. Organisational success through people

  • The issues and challenges facing every business and every manager today
  • The importance of the role of first-line manager
  • The qualities of an effective first-line manager
  • The transition from team member to team leader

2. Understanding your organisation and staff at work

  • Management in your organisation – how and why?
  • Identifying key actions and behaviours for success
  • Prioritising activities and tasks
  • Key Results Areas
  • Gaining and keeping commitment
  • Planning & communicatingchange
  • Announcingchange in a way that inspires staff
  • Setting objectives, planning and organising

3.Dealing with Management issues

  • Identify common issues in your organisation
  • Apply tools and techniques learnt to these
  • Examine when to use different tools and approaches

4.Developing a Personal Management Style

  • What management styles are there
  • Understanding which may suit a situation best
  • Developing an effective management style

5. Action Planning

  • What has been learned
  • How to apply the knowledge and skills back at work
  • Personal Implementation and Development Plans