And the adverse effect it has on business and success. This one-day course raises awareness on the harm bullying and harassment causes and the how it hinders success. Including what it looks like and what needs to be done to prevent it. It compliments and dovetails with any organisations’ longer term harassment prevention strategies

Picking on people, undermining people, name calling, shouting down, rough riding, malicious rumours, vindictive posts on social media, unfair treatment, denying training, denying promotion and more all constitute bullying and harassment. In simple terms bullying and harassment is any behaviour that makes someone else feel intimidated or offended. Harassment is unlawful, it hinders performance across all organisations, businesses and sectors through:

• Reduced staff motivation, commitment, loyalty and productivity
• Increases in staff health related problems:- stress, high blood pressure, insomnia
• Increased absenteeism and lower productivity
• Increased staff turnover, wastage and churn
• Missed innovation, ideas and performance improvement suggestions
• Damaged reputation leading to recruitment and turnover difficulties
• Thousands of £’S lost in compensation payments

Unfortunately it remains rife across all sectors, industries, businesses and organisations with many senior managers struggling to adapt to the change in culture or hiding their heads in the sand with the view “it doesn’t happen here”

Because workplace bullying can be so devastating to all parties many business and organisations are increasing instigating zero-tolerance policies toward bullying and harassment and demanding staff, at all levels, receive refresher training annually.

This, workshop style, course provides just such training and in doing so offers practical and pragmatic advice on ways to prevent bullying and harassment, including cyber bullying. It also acts as a useful reminder to managers and HR personnel on the systems and procedures they need to have in place and the symptoms they need to look out for.

For Whom
This workshop is designed for HR, Operational Managers and Team Leaders from all types of business and organisation, including Commercial Business, Local Authorities, Schools, Colleges, Universities and Private Providers; it will also be of interest to Directors, Senior managers, Heads and Principles who have both ultimate responsibility and greatest influence when effecting change.

Aims and Objectives
Delegates attending will have a clearer understanding of the following:-

• Bullying and Harassment – and its consequences
• The rationale for, and detail of, the relevant clauses in the Equality Act 2010 and the Protection from Harassment Act 1997 as well as other related civil and criminal law statutes
• Critical compliance issues for any organisation or company
• Critical issues for particular types of organisation or company
• How to develop and manage ‘Dignity at Work’ and Anti-Bullying policies and procedures
• How to include external stakeholders and/or external providers of goods, facilities and services with service delivery agreements which embrace dignity at work protocols.
• How to challenge unacceptable behaviour
• Law enforcement frameworks
• How to obtain further information and advice or help

Content

1.Understanding Terms

• Understanding the context – a look at how bullying and harassment is legally defined and how it presents itself using real case studies.
• What constitutes an offence?
• When does workplace banter turn into a case of bullying or harassment?
• What is third-party harassment?
• Personal and industrial injuries
• Vicarious liability and the burden of proof

2. The Law

• What is the purpose of the Public Equality Duty relating to harassment and bullying under the Equality Act 2010?
• What are the offences created under the Protection from Harassment Act 1997 and the Criminal Justice and Public Order Act 1994?
• Where does Employment Law and the Health and Safety at Work Act 1974, fit in?
• What about other aspects of the criminal law?
• What about other aspects of employment law?
• The ACAS statutory Code of Practice on Bullying and Harassment
• Employers Rights and Responsibilities under the Law
• Employees and Service User Rights and Responsibilities under the Law

3. Minimising Risk and Avoiding Prosecution

• The 12 key principles for best practice for inclusion in all dignity and anti-bullying policies
• Understanding and addressing four different types of behaviour

1. Passive
2. Aggressive
3. Assertive
4. Passive Aggressive

• Six proven techniques to help challenge unacceptable behaviour
• External sources of information, help and support