Work More Assertively

There are times when we all need to be assertive, be it making requests of others, saying “no” to un-reasonable demands or getting people to do the important things they would rather put off.

Assertiveness is the ability to express yourself and your rights in a non- confrontational way. Unfortunately this behaviour and thought pattern does not always come naturally as past learning has taught us to avoid confrontation.

Being aggressive usually achieves results in the short term but virtually always has longer term adverse consequences whilst being submissive avoids many of the more serious consequences it often leads to lots of unwanted work, a feeling of inadequacy and in many cases very limited promotional prospects.

The ability to be assertive coupled with a good understanding of when and how to use this communication style avoids all of the above problems and can boost confidence, self-esteem and how others perceive you.

This fast paced and intensive workshop is highly interactive, practical and yet supportive. It is designed to help participants develop their assertiveness skills and to understand when and how

to use them for maximum longer term benefit.

For Whom
This workshop is designed for representatives from all businesses and organisations and at all levels. It is for those people who wish to develop a highly effective approach to communication, one that means they are listened too and taken notice of without upsetting people or causing offence. It is also for those people who say yes far too easily and frequently take on duties that they really should have turned down or said “No” too.

This workshop may also be of interest to experienced managers, trainers and staff development professionals who are tasked with training, mentoring and/or supporting operational and non strategic managers in progressing to more senior roles.

Aims and Objectives
By the end of this course participants will be able to

  • Recognise the three main categories of behaviours
    • Advantages
    • Disadvantages
    • How to respond to them
  • Explore 12 top strategies for assertiveness and influence
  • Understand and use the ‘Assertiveness Model’ for greater effectiveness
  • Develop and enhance their self confidence and self esteem
  • Create an action plan to move forward with their new assertiveness skills
  • In working towards the above aims participants will explore how to
  • Update their assertive tool kit and become more assertive
  • Create boundaries and say ‘No’
  • Deal with disagreement, conflict and aggressive behaviour
  • Negotiate win-win solutions
  • Use assertiveness techniques and strategies in a variety of work settings


  1. Defining Assertiveness
  • Assertiveness – what it means and looks like
  • The differences between aggressive, assertive and passive behaviour
  • Body language
  • Words, Tone and Inclination
  • Barriers to assertiveness
  1. Top 12 strategies and techniques for Assertiveness and Influence
  • Voice, tone, pitch, speed, volume, rhythm, projection – what does it really mean?
  • Saying ‘No’ nicely
  • Effective listening
  • Eye contact
  • How to make an impact in 30 seconds or less
  • Feminine power
  • How to diffuse anger or other negative situations
  • Language of persuasion
  • Controlling nervousness
  • Balance and Outcomes
  • Win-win
  • Accepting criticism and compliments positively
  1. The Assertiveness Model
  • 7 top Influences and the impact on self
  • Self esteem
  • Self confidence
  • Beliefs, behaviours and habits
  1. Understanding your personal default style
  • What behaviours do you display and when
  • Which situations prompt aggressive or passive behaviour
  1. Say “NO” Assertively and more techniques
  • Why is it difficult to say no?
  • Formula for Saying No and to use the technique effectively
  • Say no practice session
  • Ten tips for maintaining assertiveness
  1. Practising your Assertive Behaviour
  • How to start conversations assertively.
  • Using assertiveness scenarios to plan and practice their assertiveness skills.
  • Using assertive language
  • Unassertive and assertive patterns
  1. Planning your Behaviour in Difficult Workplace Situations
    Planning and preparation to deal with difficult work situations by being assertive.

  2. Application Planning
    Develop a personal application plan to support learning transfer to the workplace


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